Go to My Profile to Edit:- You can change/update your Email id, Password & DOB.

Go to My Profile to Edit to Delivery Address, you can add multiple address and tag it as Home/Office/Others etc...

If you have forgotten the password for your account, you can reset it using the 'Forgot password' option available on the home page. Just enter your registered mobile number to get an OTP, once you have the OTP simply follow the prompts. In the unlikely event of these not working, you can contact our customer support team for further assistance.

Absolutely, Your personal information is totally secure with NSP. for further information please refer to our privacy policy section

You can only use your phone number to signup and login on Not So Pink.

Don't worry if the delivery is missed, Our delivery partner will reattempt the delivery.

Once the order is confirmed you will receive the confirmation message on your registered mobile.

In such instance we would request you to please write us on wecare@notsopink.in

Apart from your email you can download your invoices from my purchase section in your profile on the website.

You can track your orders from My purchase section of your website.

Yes, you can change the shipping address before your order shipped. Kindly contact our Cutomer Support team immediately to ensure it is changed before the dispatch.

We have fastest delivery option of same day delivery within Mumbai.

No, however, we try our best to have your item(s) picked up by our courier service providers & get you the replacement as soon as possible.

NSP delivers products within 3-4 working days, and the delivery charges can be checked at the time of checkout.

You can track your orders from My purchase section of your website

Any shipping charges can be seen at the time of the checkout.

Products can be returned within a time frame of 7 days. The 7-day window starts from the date when the product is received by the customer or user. This 7-day policy applies for returnable products and exchange applicable to returnable products only.

If the customer wishes to place an exchange for the second time, the request won't be processed as the customer has to cancel the order and opt for refund.

In first 72 Hrs from the time product is delivered.

In first 7 days from the time product is delivered.

All the products with the returnable tag can be returned/Exchanged.

Refund will be processed to the original mode of payment

In case of cash on delivery the refund will be processed into your bank account.

For Netbanking/Credit/Debit card payments refund will be processed in 3-5 business days, For upi and cash on delivery payments we will require 2-4 business days to process your refund.

In such cases we would request you to please report the issue to our customer support team by writing us on wecare@notsopink.in

We accept Master Card, Visa credit, Pay Pal, debit and other credit cards. We also have an option of net banking and cash on delivery for order where shipping address is India.

All the payment transactions are done through a secured payment gateway, hence all the payments done on NSP are secure.